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HH Training Network is not an emergency or crisis service. Website forms are not monitored continuously. If someone is in immediate danger, call 999 or attend A&E. For urgent health advice, contact NHS 24 on 111.

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Important Information & Policies

At HH Training Network, we are committed to providing safe, transparent and professionally accountable services. This page brings together important information about our nursing services, swimming lessons, privacy practices, professional standards and how to raise a concern.

Please review the appropriate categories below to view the relevant information.

Professionally Registered Nursing Care

All nursing services are led or supervised by Graham, a Registered Nurse with current professional registration on the Nursing & Midwifery Council (NMC) register. This ensures that care is delivered in accordance with The Code: Professional standards of practice and behaviour for nurses, midwives and nursing associates.

Check the NMC Register

Graham’s NMC PIN is available to families and service users on request.

Clinical Safety and Professional Practice

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Clinical Scope and Limitations

Information about the specific qualifications of our staff and the clinical boundaries of our nursing services.

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Safeguarding Statement

Our commitment to protecting the welfare and safety of all children, young people and adults who use our services.

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Professional Standards and Clinical Governance

How we maintain high quality nursing services through oversight, training and following national guidelines.

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Duty of Candour

Our honesty policy and commitment to being open and transparent if something goes wrong during your care.

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Privacy and Personal Information

Privacy Notice

Our general approach to data and privacy.

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Children and Young People’s Privacy Notice

How we protect younger individuals' data.

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Cookie Policy

Understanding how we use cookies on our site.

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Confidentiality and Information Sharing

Professional standards for sharing data.

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Data Rights and Record Retention

How long we keep data and your access rights.

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Terms, Payments and Using HH Services

Nursing Terms and Conditions

Specific terms for nurse-led sessions.

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Swimming Terms and Conditions

Policies specifically for swim academy students.

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Cancellation and Refund Policy

How to manage changes to your bookings.

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Feedback, Accessibility and Inclusion

We welcome your feedback and are committed to making our nursing and swimming services as accessible, inclusive, and responsive as possible. Your input helps us improve.

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Complaints and Feedback Procedure

If you have a concern or complaint, we have a clear process to ensure it is handled fairly and professionally. We take all concerns seriously and aim for swift resolution.

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Accessibility Statement

Our commitment to making this website and our physical services accessible to everyone.

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Equality, Diversity and Inclusion Statement

Our policy on promoting equality and valuing diversity across all our nursing and wellness activities.

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